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Shipping Policy for TheLuminLab:

At TheLuminLab, we strive to provide our customers with fast, reliable, and cost-effective shipping options. This Shipping Policy outlines our shipping practices, estimated delivery times, and other important information regarding the shipping process.

1. International Shipping:

We are pleased to offer international shipping to 185 countries around the world. However, please be aware that international shipments may be subject to customs duties, taxes, and fees, which in some regions, are the responsibility of the buyer due to region specific government policies on Tax ID requirements and currency requirements for import declaration. Additionally, delivery times for international shipments may be longer due to customs clearance procedures.

2. Shipping Methods and Costs:

We offer free global shipping for all our products to ensure expedite arrival of our customer's product.

3. Processing and hand-crafting Time:

Orders are typically processed within 1-3 business days. hand-crafted items may be subjected to longer processing times. During peak periods, processing times may be slightly longer. Once your order is shipped, you will receive a shipping confirmation email with tracking information.

4. Estimated Delivery Times:

While we make every effort to ensure that your order is delivered within the estimated time frame, the shipping time is not guaranteed as shown on our website. Various factors, such as carrier delays, customs clearance, and shipping destination, may impact the actual delivery time.

Please note that delivery times are estimates and do not include weekends, holidays, or the order processing time.

5. Shipping Location:

TheLuminLab Design is located in Casper, Wyoming, USA. TheLuminLab craft house is located in HK island, HK. Where your shipment will be sent from. 

6. Shipping Issues and Delays:

In the event of shipping delays or issues, we will do our best to assist you in resolving the problem. However, we are not responsible for delays caused by the carrier, customs, or other factors beyond our control.

7. Unclaimed or Returned Packages:

If a package is returned to us as unclaimed or undeliverable, we will contact you to discuss reshipment options. Please note that the customer is responsible for any additional shipping costs associated with reshipping the package.

8. Contact Us:

If you have any questions or concerns about our Shipping Policy or need assistance with tracking your order, please do not hesitate to contact our Customer Service team at CustomerService@TheLuminLab.com. We are here to help and ensure that your experience with TheLuminLab is a pleasant one.