POLICY GUIDE

 

 

 

Peace-of-Mind Warranty Policy

At THE LUMIN LAB,

We pride ourselves on the exceptional quality and craftsmanship of our luxury home décor items. We understand the importance of standing behind our products, and as such, we have designed a comprehensive Peace-of-Mind Warranty policy. Inspired by the best practices of leading companies, our warranty includes a 2-Year Limited Warranty and a 30-Day Money Back Guarantee, ensuring a superior customer experience.

 

2-Year Limited Warranty

Our 2-Year Limited Warranty covers your purchases from THE LUMIN LAB against any manufacturing defects that may occur within two years from the date of purchase. This warranty does not cover damages caused by improper use, accidents, or normal wear and tears.

In the event of a manufacturing defect or dysfunctions happen within the warranty period, we will either repair or replace the affected part(s), free of charge. To initiate a warranty claim, please contact our customer service team at CustomerCare@TheLuminLab.com with proof of purchase, a detailed description of the issue, and photos or videos showcasing the defect, if possible. Our team will assess your claim and determine the most appropriate course of action.

Please note that any unauthorized repairs, modifications, or disassembly of the product may void the warranty. If this is a gift for someone else, this warranty is transferable and can apply to the following owner of the product.

 

30-Day Money Back Guarantee

We want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your purchase, you may return it within 30 days of receiving the product for a refund, excluding the cost of shipping. Shipping costs are a portion of the product price and cannot be refunded.

(Note: Our 30-Day Money Back Guarantee is an addition to our return, refund policy under Peace-of-Mind Guarantee. Under THE LUMIN LAB refund, return policy, we will cover all shipping expenses if the product arrives defected, or damaged by shipping.)

To be eligible for a refund, the product must be returned in its original condition, packaging, and with all included accessories. To initiate a return, please contact our customer service team to receive a Return Merchandise Authorization (RMA) number and further instructions on how to proceed. Returns without an RMA number will not be accepted. The customer is responsible for return shipping costs and ensuring that the product arrives in good condition.

 

Embrace Luxury with Confidence

At THE LUMIN LAB, we are committed to offering you the finest home décor items, coupled with unparalleled customer support. Our Peace-of-Mind Warranty policy is designed to give you confidence in your purchase, knowing that we stand behind the quality of our products. When people ask about if TheLuminLab is a scam or is TheLuminLab legit? We reply with our upmost confidence with this Peace-of-Mind Guarantee to show our sincerity and our welcome to all our customers coming from all corners of the world. 

Should you have any questions or concerns regarding our warranty policy, please do not hesitate to contact our customer service team at CustomerCare@TheLuminLab.com . We are here to assist you every step of the way, ensuring a seamless and enjoyable experience with THE LUMIN LAB.